Terms of Service

Acceptance of Terms

By accessing and using the Wanderworks website and services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

Services Description

Wanderworks provides automated growth software and marketing tools for local service businesses. Our platform includes features such as automated review generation, missed-call text-back, and managed local SEO services.

SMS / Text Messaging Terms

SMS Services on Behalf of Clients

8.1 Service Provider Role

When Wanderworks provides SMS services on behalf of a Client (including but not limited to review request campaigns, appointment reminders, marketing messages, or any other A2P 10DLC messaging), Wanderworks acts as a service provider operating Client's messaging program on Client's behalf. The Client is the sender of record for all such messages.

8.2 Client Representations and Warranties

By providing contact lists, phone numbers, or recipient data to Wanderworks for SMS delivery, Client represents and warrants the following:

• Express Consent: Client has obtained prior express written consent (as defined by the Telephone Consumer Protection Act, 47 U.S.C. § 227, and its implementing regulations at 47 C.F.R. § 64.1200) from each recipient on the provided list to receive the specific type of message that will be sent. For marketing messages, this means consent that is signed, in writing, clearly authorizes marketing communications, and includes the specific business name now sending the message.
• State Law Compliance: Client has obtained consent in compliance with all applicable state laws, including but not limited to the Florida Telephone Solicitation Act (Fla. Stat. § 501.059), the Washington Commercial Electronic Mail Act (RCW 19.190), the Oklahoma Telephone Solicitation Act, and any equivalent state statutes applicable to recipients on the list.
• Consent Documentation: Client maintains documented records of how, when, and from whom consent was obtained, and will provide such records to Wanderworks within five (5) business days of request.
• Opt-Out Management: Client agrees that any STOP, UNSUBSCRIBE, CANCEL, END, or QUIT reply from a recipient must be honored immediately and permanently across all of Client's messaging programs. Client will not re-contact any opted-out recipient.
• List Source: The contact list provided to Wanderworks was collected directly by Client from each recipient. Client has not purchased, rented, scraped, harvested, or otherwise obtained the list from third-party data brokers, list vendors, or any source other than direct customer interaction.
• Content Compliance: Client will not request Wanderworks to send messages that fall under any A2P 10DLC Forbidden Content category, including but not limited to: debt collection without consent, payday lending, gambling, cannabis, hate speech, illegal substances, firearms, or sexually explicit content.
• DBA and Identity Accuracy: All business names, DBAs, and brand identifiers provided to Wanderworks for inclusion in messages are accurate, owned or licensed by Client, and consistent with Client's registered business identity.

8.3 Indemnification

Client agrees to defend, indemnify, and hold harmless Wanderworks, its officers, directors, employees, contractors, and affiliates from and against any and all claims, demands, lawsuits, regulatory actions, penalties, fines, settlements, damages, costs, attorneys' fees, and expenses arising out of or related to:

• Client's breach of any representation or warranty in Section 8.2;
• Any claim that an SMS message sent on Client's behalf violated the TCPA, CAN-SPAM Act, any state consumer protection law, A2P 10DLC carrier policies, or any other applicable law or regulation;
• Any claim by a recipient that they did not consent to receive messages from Client or were re-contacted after opting out;
• Any inaccuracy in business name, DBA, or content provided by Client.

This indemnification obligation survives termination of the service agreement and applies regardless of whether the claim is brought against Wanderworks, its carrier (Twilio, Bandwidth, etc.), or its messaging aggregator.

8.4 Wanderworks Right to Suspend

Wanderworks reserves the right to suspend or terminate SMS services to Client immediately, without notice or refund, if:

• Wanderworks receives a complaint, opt-out volume spike, or carrier notice suggesting messages may have been sent without valid consent;
• Client fails to provide consent documentation within five (5) business days of request;
• The Campaign Registry, Twilio, Bandwidth, or any carrier flags, suspends, or revokes the messaging campaign;
• Wanderworks has a reasonable belief that continued service would expose Wanderworks to legal liability.

8.5 Acceptable Use

Client agrees to comply with Wanderworks's Acceptable Use Policy, incorporated by reference (see wanderworks.ai/acceptable-use). Violation constitutes grounds for immediate termination.

8.6 Survival

Sections 8.2 (Representations), 8.3 (Indemnification), and 8.4 (Right to Suspend) survive termination of this Agreement.

Use of the Website

You agree to use our website and services only for lawful purposes. You are prohibited from scraping, unauthorized access, illegal use, or any attempts to disrupt the service or networks connected to Wanderworks.

Intellectual Property

All content, branding, logos, and materials on wanderworks.ai are the exclusive property of Wanderworks. Users may not reproduce, redistribute, or use any materials without prior written permission.

User Submissions

Any inquiry, feedback, or content you submit to Wanderworks may be used by us to provide our services and improve our operations. All personal data submitted is subject to our Privacy Policy.

Third-Party Links

Our website may contain links to external, third-party sites. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

Disclaimers

Our services and information are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

Limitation of Liability

In no event shall Wanderworks be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the site or services. Our total liability shall not exceed the amounts paid by you to Wanderworks in the prior 12 months.

Indemnification

You agree to indemnify, defend, and hold harmless Wanderworks and its affiliates from any claims, liabilities, damages, and expenses (including legal fees) arising from your misuse of the site or services or your violation of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in San Francisco County, California.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. When we do, we will update the "Last updated" date. Your continued use of the website after any changes constitutes your acceptance of the new Terms.

Contact

If you have any questions about these Terms, please contact us at:

• Email: support@wanderworks.ai
• Phone: +1 (415) 683-3328